Terms & Conditions

Payment

Payment on the site is by all major credit cards. If you are uneasy about sending your credit card details online, please email us at info@johnweldonjewellers.com , send us your contact details and we will get back to you as soon as possible.
All EU customers will automatically have 23% VAT added to the price.
 

Returns Policy

Please follow our three-step process:

1.  Email us, info@johnweldonjewellers.com and inform us of the imminent return of the product. In the event of a replacement not being immediately available, this will speed up the process.

2. Package Your Return. Include all original packaging and collateral material. E.g. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost.

3. Insure Your Package. If the price of the item you're returning is listed as:
Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.
More than $500: Ship your package via US Postal Service Registered Mail, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached its destination

PLEASE NOTE: FedEx and USPS will not insure merchandise over $500.

JOHN WELDON JEWELLERS  WILL REPLACE OR REFUND THE FULL ORIGINAL PURCHASE PRICE INCLUDING ORIGINAL SHIPPING COSTS, IF THE RETURN IS AS A RESULT OF A DAMAGED OR DEFECTIVE PRODUCT.
 

John Weldon Jewellers  is NOT responsible for any loss or damage of your return. John Weldon Jewellers  would recommend that you Insure a parcel before returning it.


Shipping and Delivery

We are serious about quality at John Weldon Jewellers and we realize that shipping needs to be prompt and safe. For this reason, we use quality shipping agents, Fedex and  USPS in the USA. These are the most reliable, express shipping options; and it's our recommended shipping options.
Each item from your order is placed into a customized, luxury presentation box and then placed into the quality packaging.
Each of John Weldon Jewellers  pieces  is handmade to order and receives the approved stamping of the Dublin Assay Office, guaranteeing your gold and silver quality.
Although we endeavor to fulfill all orders within 14 days, on occasion due to events beyond our control, this time period could be extended.
If you have any special requirements, (rush orders, etc.) then please specify these during the checkout process. Alternatively, please do not hesitate to contact us with any inquiries.

 

Shipping to: USA and Canada

Shipments to the USA and Canada are by FedEx , or USPS Registered Post.
NOTE: Security prevents FedEx delivering to PO Boxes in the USA or APO/FPO addresses.
Most Gold items are shipped by FedEx and most Silver by USPS or local Post Office services.
 

Shipping to: Europe

Shipments to the Europe are by FedEx, or Post Office.
NOTE: Security prevents FedEx delivering to PO Boxes in the EU or APO/FPO addresses.
Most Gold items are shipped by FedEx and most Silver by local Post Office services.
 

Shipping: Worldwide

Shipments to the rest of the World are by Federal Express, or Post Office.
Delivery to other worldwide countries may be available upon request. Please make your request by email to:

info@johnweldonjewellers.com
Most Gold items are shipped by FedEx and most Silver by local Post Office services.
 

Shipping to: Ireland

All shipments within Ireland are by the Post Office or Fastaway. Delivery takes approx. 3 - 5 days.